The Metropolitan Electricity Authority (MEA) endeavors to
augment its communication channels and enhance the provision of electricity services to its users, along with other associated functions, utilizing the LINE Application. This will be achieved by leveraging LINE Official Account and LINE Business Connect to develop a system that optimizes the efficiency and convenience of their service operations, thereby enabling swifter and more expedient customer service.
MCFIVA is tasked with the design and development of a user-friendly and efficient UX/UI system for the LINE Official Account. The objective is to ensure convenient and expedient user experience, specifically in accessing services offered by The Metropolitan Electricity Authority.
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